Policy

Terms & Conditions

By confirming a reservation at Utpala House Sissu Hotel, guests agree to comply with the following Terms & Conditions and Hotel Policies.

Booking & Payment Policy

All reservations are confirmed only upon receipt of the required advance payment.
Guests must deposit 100% of the total booking amount at check-in.

All guests must present a valid government-issued photo ID at the time of check-in. (PAN Card is not accepted as a valid ID.)
Valid age proof may be requested for children below 5 years of age. If age proof is not provided and the child appears older, the hotel reserves the right to charge for meals and services accordingly.

Standard check-in is 1:00 PM (13:00 Hrs) and check-out is 11:00 AM, as per hotel policy.
Early check-in and late check-out are subject to availability and may incur additional charges.

The hotel property is located down the hillside terrain.
Access to all rooms requires climbing down stairs.
Guests with mobility issues, elderly guests, or guests with knee/back concerns are advised to consider this before booking.
The hotel shall not be held responsible for discomfort arising due to the natural terrain layout.

The hotel has central heating / heat pump systems installed for guest comfort.
Due to extreme cold weather conditions in Sissu, heating systems may not function at full efficiency at times.
During sub-zero temperatures, water pipelines may also temporarily freeze — a natural climatic condition beyond the hotel’s control.
No refunds or compensation shall be applicable due to heating inefficiency caused by extreme weather conditions.

For the comfort and privacy of all guests, drivers are not permitted to stay within the hotel premises.
The hotel does not provide accommodation or meals for drivers.
Hotel staff can assist in arranging nearby alternative accommodation upon request.

Smoking is permitted only in designated smoking areas or as specifically allowed by the hotel.
Hookah / Sheesha smoking is strictly prohibited inside hotel rooms, bathrooms, balconies, and all indoor areas of the property.
Any violation of this policy may result in cleaning charges, penalties, or eviction without refund, depending on severity.
Guests are requested to dispose of cigarette butts responsibly and avoid causing inconvenience to other guests.

Guests shall be held fully responsible for any damage to hotel property caused due to negligence, misconduct, or inappropriate behaviour.
The cost of repair or replacement shall be charged to the guest’s final bill.
The hotel reserves the right to take necessary action in case of serious damage or violations.

In rare cases where the hotel is unable to provide the confirmed accommodation due to unforeseen circumstances (natural calamities, government restrictions, technical issues, etc.), the hotel will offer either an alternative accommodation of similar standard, or a full refund of the booking amount.

100% of the total booking amount will be charged if the reservation is cancelled within 15 days of the check-in date.
In case of early check-out or premature departure, 100% of the charges for the unused nights will be forfeited.
Eligible refunds, if any, will be processed within 7–10 working days.
Bank charges, transaction fees, or gateway charges will be deducted from the refundable amount.
See our full Cancellation Policy page for a summary of this section.

The hotel management reserves the right to admission.
Any violation of hotel policies may result in cancellation of stay without refund.

Questions about any of the above? Contact us at +91 73074 40347 or info@utpalahouse.com.