Policy
Privacy Policy
This Privacy Policy explains how Utpala House Sissu Hotel collects, uses and protects the information you share with us when enquiring about or booking a stay.
Information We Collect
- Contact details you share with us directly — name, phone number, email address and WhatsApp number — when you enquire about or book a stay.
- Booking details such as check-in/check-out dates, number of guests and room preference.
- Government-issued photo ID details collected at check-in, as required under Indian hotel registration regulations.
- Basic technical information (such as browser type and pages visited) when you use this website, used only to keep the site working correctly.
How We Use Your Information
- To process and confirm your reservation and respond to enquiries.
- To communicate with you about your booking via phone, WhatsApp or email.
- To meet legal and regulatory requirements, including guest ID verification as required by Indian law.
- To improve our services and the experience of guests staying at Utpala House.
How We Share Your Information
- We do not sell or rent guest information to third parties.
- Guest ID and stay details may be shared with local police or government authorities where required under applicable law.
- Booking enquiries sent via WhatsApp are handled through WhatsApp's own messaging platform, subject to WhatsApp's own privacy terms.
Cookies
- This website may use minimal, essential cookies required for the site to function correctly. It does not use cookies for third-party advertising.
Data Security & Retention
- We take reasonable measures to protect guest information from unauthorised access.
- Guest ID records are retained only as long as required to meet legal and regulatory obligations.
Your Choices
- You may contact us at any time to ask what information we hold about you, or to request it be corrected or deleted, subject to our legal record-keeping obligations.
Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices. The latest version will always be available on this page.
